Returns & Exchanges
We want you to be completely satisfied with your premium leather investment, which is why we offer a 30-day return window for all furniture pieces in original condition. Our team is dedicated to ensuring your home looks its best with high-quality craftsmanship that meets your expectations.
Initiate Your Request
Contact our customer concierge team within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number and detailed instructions.
Prepare for Pickup
Ensure the leather furniture is clean and placed in its original protective packaging to prevent scuffs or damage during the transit process.
Schedule Transportation
Our specialized furniture carriers will contact you to coordinate a convenient time to pick up the item directly from your residence.
Inspection and Refund
Once the item arrives at our warehouse and passes our quality inspection, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing